Order Processing Specialist

Permanent Employee, Full-time, Remote, PST Shift

Job Summary:

We are seeking a detail-oriented and organized Order Processing Specialist to manage and coordinate customer orders within an e-commerce environment. The ideal candidate has hands-on experience with order management systems, strong problem-solving skills, and the ability to ensure accurate and timely order fulfillment. This role focuses on processing orders, resolving shipping and payment issues, and collaborating with cross-functional teams to maintain smooth daily operations.

Note: This is a passive sourcing opportunity, and while we are always looking to connect with exceptional talent, it may take some time to find the right match for this role.

Responsibilities:

  • Process and manage customer orders, including modifications, cancellations, refunds, price adjustments, and order holds.

  • Monitor order status and coordinate with warehouse, fulfillment, and customer service teams to ensure timely and accurate processing.

  • Identify and resolve order discrepancies, potential fraud risks, and payment-related issues.

  • Manage shipping-related concerns, including lost packages, delivery delays, international shipments, and carrier coordination.

  • Assist with chargebacks, payment disputes, and shipping claims by preparing supporting documentation.

  • Create and process B2B and B2C orders while maintaining accurate transaction records.

  • Communicate with shipping carriers and external partners to resolve operational issues.

  • Maintain accurate order records, prepare operational reports, and identify opportunities for process improvements.

Requirements:

  • Minimum of 2 years of experience in order processing, e-commerce operations, order management, or a related role.

  • Experience with Shopify, ShipStation, or similar e-commerce and order management platforms.

  • Strong understanding of order fulfillment workflows, shipping processes, and inventory coordination.

  • Familiarity with payment processing, chargebacks, fraud prevention, and shipping claims is an advantage.

  • Proficiency in Google Workspace or Microsoft Office, particularly spreadsheets.

  • Excellent attention to detail, organizational skills, and problem-solving abilities.

  • Strong communication skills and ability to collaborate with cross-functional teams.

  • Ability to manage multiple priorities, work independently, and adapt to a fast-paced environment.

This role is part of our passive recruitment efforts, and while an immediate opening may not be available, we welcome experienced and motivated candidates to express their interest. We look forward to connecting with you should a suitable opportunity arise.

Apply now