Production & Client Success Coordinator (Apparel)

Permanent Employee, Full-time, Remote, EST Shift
Monthly Net Salary: Up to $1,600

Job Summary:

We are seeking a highly organized, detail-oriented, and customer-focused Apparel Production & Client Success Coordinator to serve as the primary point of contact for private label clients. This role is focused on coordination, communication, and execution, supporting client orders from initial intake through production and delivery.

The ideal candidate thrives in a fast-paced environment, enjoys managing multiple moving pieces, and has exceptional attention to detail. This role requires strong follow-through, proactive communication, and the ability to coordinate effectively across clients, operations, logistics, and finance teams.

Responsibilities:

  • Client Relationship Management

    • Serve as the primary day-to-day point of contact for private label clients

    • Build strong client relationships through proactive communication and timely follow-up

    • Respond to client inquiries and provide regular updates on order status, production timelines, and delivery expectations

    • Escalate issues and coordinate solutions with internal teams when necessary

  • Order & Production Coordination

    • Organize and maintain client order information, specifications, requirements, and documentation

    • Track orders throughout the production lifecycle from intake through fulfillment

    • Ensure client requests, approvals, and requirements are accurately documented and communicated to internal teams

    • Follow up internally on outstanding questions, approvals, and order requirements

  • Logistics & Shipping Coordination

    • Monitor inbound shipments and logistics timelines

    • Coordinate outbound shipping of finished goods

    • Communicate shipping updates and delivery expectations to clients

    • Work closely with logistics and operations teams to ensure smooth order fulfillment

  • Administrative & Operational Support

    • Maintain accurate records, trackers, client files, and operational documentation

    • Monitor order progress and proactively identify potential delays or issues

    • Coordinate between clients, operations, logistics, and finance teams

    • Follow up on invoicing status and ensure clients receive necessary information

    • Support process improvements to increase operational efficiency and client satisfaction

Requirements:

  • Strong administrative, account coordination, client service, or operations coordination experience

  • Exceptional attention to detail and strong organizational skills

  • Excellent verbal and written communication skills

  • Comfortable serving as the primary point of contact for clients

  • Ability to manage multiple projects, deadlines, and priorities in a fast-paced environment

  • Strong follow-up, problem-solving, and coordination skills

  • Customer-focused mindset with a proactive approach to communication

  • Ability to work independently while collaborating across departments

  • Availability to work full-time remotely during EST hours, 6:30 AM–3:00 PM EST

  • Proficiency with Microsoft Office and Google Workspace

  • Experience in apparel, garment manufacturing, fashion, sourcing, merchandising, logistics, or supply chain environments preferred

  • Experience coordinating production orders, client accounts, private label, or wholesale clients preferred

  • Familiarity with shipping, logistics, order tracking, production tracking, or order management systems preferred

Apply now